Adding a message when contacting support in DataLens On-premises

To add information to a message displayed when contacting support:

1. In the left-hand panel, click Dashboards and select the dashboard you need.

2. In the top-right corner, click Edit.

3. Click at the top of the screen.

4. In the Other settings section, next to the Window before contacting support field, click Configure.

5. Enter additional information and click Save.

   Note

   This field supports the Markdown markup language.

6. In the Settings window, click Save.

7. In the top-right corner, click Save.

Now, if the user clicks the icon in the bottom-left corner of the screen and selects Create request, an additional message will appear in the Information window.

To remove this additional information, save an empty description in the Window before contacting support.