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canonical: en/troubleshooting/errors/ERR-AUTH_API-UNEXPECTED_RESPONSE.html
title: DataLens On-premises error ERR.AUTH_API.UNEXPECTED_RESPONSE
description: >-
  This page describes the Got an unexpected response from an external API
  DataLens On-premises error.
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# [DataLens On-premises] Got an unexpected response from an external API

`ERR.AUTH_API.UNEXPECTED_RESPONSE`

The error occurs when an invalid response is received during an attempt to authorize a connection in an external system, e.g., Yandex ID, Google, or Snowflake.

To fix the error, retry the authorization after a while.


If the error persists, contact Yandex Cloud [support](https://center.yandex.cloud/support). In your message, describe when the error occurs.